SUPPORT EDGE – From our pioneering experience in this area, our unique approach to Application Maintenance & Support services (AMS) is centered around JD Edwards. Leveraging our proprietary tools and AMS framework within our Results Oriented Methodology (ROM), we not only provide for corrective and adaptive maintenance but have also matured into delivering preventive diagnostics to result in continuous improvements, operational cost savings and reducing TCO across your application landscape.
Our SLA-based multi-level (L1, L2, L3 & L4) AMS services include:
- Application maintenance
- Updates and release management
- Configuration management
- Systems Change management
- Incident and problem management
- Service level management
- 8×5, 12×5 or 24×7 production support
With our Managed Services for JD Edwards applications (MANAGED EDGE), you can transfer the operational risk of your applications to us, while retaining the headroom you need to innovate and add value to the business. We manage your applications so you can focus on your business. Leveraging our Global Results Center (GRC) and our proprietary tools as Force Multipliers, we can easily adapt to the fluctuating service needs of your business. The benefits usually only available on large engagements are now also available to mid-to-smaller volume clients.
Our Managed Services portfolio consists includes the following, available in many flexible modes:
- Application Managed Services
- CNC Managed Services
- Shared Services
- Ad-hoc Support
- On-Call Support
BOT EDGE – Our experience in incubating and setting up multiple Offshore Delivery Centers in India, specifically around JD Edwards, allows us to offer a turnkey solution for organizations looking to open their own captive center in India. Inline with our Risk Sharing mindset, we can design flexible options like Build Operate Transfer (BOT), Outsourced Operations and Advisory models.
UPK based customized training and education services for JD Edwards. Our trainers are full-fledged field consultants, who coach the participants beyond basic theory and bring real world examples to their teaching techniques. We also offer multi-language training and translation services.
Visit www.learnjde.com for more information on JD Edwards
Our SUCCESS EDGE offering is structured around our hands-on experience with 60+ full lifecycle upgrades, implementations or similar JD Edwards initiatives, where we work on behalf of a client in providing customized PMO, Governance, Risk Management, Advisory and Quality Assurance services for a planned or ongoing JDE project / program. This provides the necessary independent assurance and edge to your program success, executed seamlessly with your internal teams and/or existing vendors. Offering flexible models of engagement, we will bring our 22+ years of JD Edwards projects experience to deliver RESULTS to your initiatives.
Our Staff-Augmentation and Full-time Employee Placement services are the simplest form of our engagement with a client, where response time and skills fitment matter the most, we are capable of augmenting your staff as a contracting position or full-time employees. As an industry first, we are also open to risk-sharing staffing arrangements, where we go at-risk for a portion of our fees. In addition, we have one of the lowest fees in the industry for full time employee placements, with flexible payment terms. Staffing models can be onsite, onshore or offshore.
Try us to experience the difference.